Remote Hands Support
Power & reboot
Press power buttons, perform cold reboots, and cycle breakers or PDU ports under your instruction.
Cable & port work
Patch or re-seat network and power cables, verify link lights, and label connections.
Hardware swaps
Replace failed drives, memory sticks or expansion cards that you ship to the location or keep on-site.
Visual checks
Read status LEDs, check screen output, take photos, and confirm equipment is healthy after an incident.
More than data center support
While we are happy to look after colocated hardware, many of our customers simply need a reliable technical contact in the Hamburg area. We can visit your office, a supplier's warehouse, a customer's site, or any other location where hands-on help is required.
Local coverage
We can assist you in Hamburg and surrounding towns, with quick travel times and no need to fly someone in.
On-demand billing
No retainer, no monthly minimum. Book us when you need us and pay only for the time spent.
Technical background
Work is carried out by staff with years of experience with servers, networking, and data center infrastructure.
Common scenarios
Data center visits
Reboots, cable work, and hardware swaps for equipment hosted with us or at third-party facilities.
Office IT support
Rack or unbox new hardware, replace failed components, and tidy up cabling in server racks.
Branch office help
Be your local pair of hands for sites in Hamburg while you coordinate remotely from elsewhere.
Moves and rebuilds
Assist with office moves, rack relocations, equipment audits, and post-move health checks.
Planned maintenance
Schedule upgrades, cleaning, cable tidy-ups, or health checks during regular business hours.
Hardware diagnostics
Read error indicators, capture serial output, swap test parts, and report findings back to you.
How it works
Describe the task
Send us the location, device details, access instructions, and what needs to be done.
We confirm
You receive a clear quote, an estimated arrival window, and any questions sorted out up front.
Work on site
A technician follows your instructions, asks when something is unclear, and handles the physical work.
Get confirmation
We report back with status updates, photos if useful, and time spent for billing.
Pricing
Billed in 15-minute increments with a 60-minute minimum. A 1-hour travel flat rate (Fahrtpauschale) applies per visit. The standard rate covers next-business-day support. No monthly retainer required.